How do I know if a sensor is offline?
We offer three methods of identifying offline sensors:
1. On the Sensors page, the sensor will have an orange border with red dashes to replace temperature and red font for the date/time of the last reading.
2. Pop up alerts within the Squizify app on your mobile/tablet device
3. Email and/or SMS notifications (if configured)
What can I do?
If your sensor is offline, try the following:
Check for obstructions: Make sure none of the stock is blocking the sensor.
Check placement: Ensure the sensor is positioned as close as possible to the gateway.
Wait 1 hour, then check if the date/time of the last reading has changed.
Reset the sensor
If the sensor does not reconnect automatically, manually reset it: Resetting your Squizify sensor.
(When a sensor is reset, it will lose any data it has stored.)
Reactivate the sensor by holding the orange button for 5 seconds. Solid blue = active and online.
Wait 15 minutes and check the Squizify app to see if the sensor is displaying the current date and time.
If your sensor is still unable to connect, reach out to our support team via the in-app chat bubble.
📞 Still Need Help?
Tap the chat bubble and send us a message so we can assist you further.