If your Squizify gateway appears offline, it will likely be due to power or network connectivity issues. This guide will help you diagnose and resolve common problems to restore your gateway's connection.
Step 1: Check the LED Indicators
Squizify gateways feature three LED lights:
Power (Red): Indicates power status.
Data (Green): Shows sensor communication.
Network (Blue): Reflects internet connectivity.
Power Light (Red)
Solid: Gateway is connected to a power source.
Flashing: Operating on internal battery; not connected to power.
Off: No power. Ensure the gateway is plugged into a working outlet using a functional USB-C cable and adapter.
Data Light (Green)
Solid/Flashing: Sensors are communicating with the gateway.
Off: No data from sensors. Verify that sensors are powered on and within range.
Network Light (Blue)
Solid/Flashing: Connected to the internet.
Off: No internet connection.
Step 2: Verify Gateway Connection in the Squizify App
Log in to the Squizify App.
Navigate to Sensors > Settings > Setup.
Press the refresh button next to the gateway name.
Check the Last Uplink Received Time; it should reflect the current date and time if online.
Step 3: Address Power Alerts
If you've received a Gateway Offline Alert, plug the gateway back into a power source. If issues persist, contact Squizify Support.
Step 4: Restart the Gateway
Use a ballpoint pen or similar object to press the button next to the USB-C port.
Hold until the RED light flashes once, then release immediately.
Wait up to 5 minutes for the gateway to reboot.
Step 5: Reconnect Wi-Fi (For Wi-Fi Gateways)
If the network light is off, see: How to set up the WiFi Standard Gateway
📞 Still Need Help?
Tap the chat bubble and send us a message so we can assist you further.