Squizify Gateways have three LEDs, these are:
Power (Red)
Data (Green)
Network (Blue)
Power Light
This light is used to indicate if the gateway is connected to a power source or running on battery.
Solid: A power source is connected.
Flashing: No power source is connected, the device is powered by its internal battery.
Data Light
The green Data light indicates when sensors are connected to the gateway, the status of this light will often vary though when everything is operating correctly it will typically remain solid then flash when sensors send data to the gateway.
Network Light
The Network light is the main LED to look at when experiencing gateway issues. Similarly to the Data light it will often vary and typically remain solid while connected either to your WiFi or mobile data for Cellular/4G models. It will flash when it uploads data to the Squizify platform.
Troubleshooting Indicators
No Power Light
The gateway is offline.
Plug in to power outlet
Ensure power outlet is switched on
Test alternate power outlet
Test alternate USB-C cable and USB-A wall adaptor
Reach out to Squizify Support for further assistance
Flashing Power Light
The gateway is powered by it's built-in battery.
Plug in to power outlet
Ensure power outlet is switched on
Test alternate power outlet
Test alternate USB-C cable and USB-A wall adaptor
Reach out to Squizify Support for further assistance
No Data Light
The gateway may not be receiving a signal from the sensors.
Ensure sensors are switched on
Reach out to Squizify Support for further assistance
No Network Light
The gateway may not be connected to an internet connection.
WiFi Gateways
Reach out to Squizify Support for further assistance
Cellular/4G Gateways
Reach out to Squizify Support for further assistance