Can users change their own email address?
Email addresses cannot be changed directly within Squizify — not by the user themselves, and not by account administrators. This applies to all user types on the platform.
What to do if an email address needs to change
Because email addresses cannot be edited, the correct process is to create a new user account with the updated email address. The old user account will need to be deactivated once the new one is set up.
How to get this done
The Squizify support team handles all email change requests. You can reach them by emailing [email protected], or you can ask to be connected to a support team member right now in the chat bubble for faster assistance.
What to include in your request
To process this as quickly as possible, have the following ready:
The current email address
The new email address to use for the replacement account
Once the request is received, the support team will create the new user account and deactivate the old one. If you'd like to speak with someone now, just say so and the AI agent will connect you with the support team immediately.