How to restart my gateway
Some issues may be resolved by restarting the gateway, our support team will advise you if this if required.
Use the top of a ballpoint pen (or something similar such as a paperclip, just make sure you use nothing sharp) to push in the button located next to the USB-C port.
Push and hold the button down until the red light flashes once.
Please make sure you let go as soon as the red light flashes once, any longer and you will switch the gateway into mobile mode!
Let go of the button then allow up to 5 minutes for the process to complete.
To restart your gateway
Use the top of a ballpoint pen (or something similar such as a paperclip, just make sure you use nothing sharp) to push in the button located next to the USB-C port.
Push and hold the button down until the red light flashes once.
Please make sure you let go as soon as the red light flashes once, any longer and you will switch the gateway into mobile mode!
Let go of the button then allow up to 5 minutes for the process to complete.
Updated on: 15/05/2025
Thank you!