How to restart a gateway
Some issues may be resolved by restarting the gateway, our support team will advise you if this if required.
Use the top of a ballpoint pen (or something similar such as a paperclip, just make sure you use nothing sharp) to push in the button located next to the USB-C port.
Push and hold the button down for approximately 5 seconds or until the blue light flashes once.
Let go of the button then allow up to 5 minutes for the process to complete.
To restart your gateway
Use the top of a ballpoint pen (or something similar such as a paperclip, just make sure you use nothing sharp) to push in the button located next to the USB-C port.
Push and hold the button down for approximately 5 seconds or until the blue light flashes once.
Let go of the button then allow up to 5 minutes for the process to complete.
Updated on: 18/03/2024
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