How to install new sensors
Make sure your gateway is online.
How to check the gateway is connected to the platform.
How to set up the gateway
Check that all of the sensors are on your profile and the serial numbers match.
The serial number is found on the front of the sensors and under the names on your account as shown below.
Take note of the serial number (it is easiest to make note of the last 4 digits instead of the whole number)
Write down where you will be placing the sensors next to the serial numbers you have noted.
Activate the sensors. How this is done depends on the particular sensor model, you find find out what type of sensor you have here by reading our Temperature Sensors article, along with model-specific instructions in our Resetting your Squizify temperature sensor article.
Check if the sensors have taken a read. This is done by looking at the time and date below the temperature of the sensor. (These may automatically start reading or take up to 5 minutes to receive the first read)
Now all sensors have read place them into their designated units. (fridges, freezers, holding units) (Ensure you receive 2 reads from the sensor inside the units before mounting to ensure connection.)
You can do this by using the double sided tape on the back of the sensor or by using the zip ties provided.
We recommend you place the sensors away from the doors of the units and up high so they will not be disturbed
You can now follow the How to set up the sensors on the platform document to set the temperature alerts and name the sensors.
Sensor LEDs - What do they mean?
How to check the gateway is connected to the platform.
How to set up the gateway
Check that all of the sensors are on your profile and the serial numbers match.
The serial number is found on the front of the sensors and under the names on your account as shown below.
Take note of the serial number (it is easiest to make note of the last 4 digits instead of the whole number)
Write down where you will be placing the sensors next to the serial numbers you have noted.
Activate the sensors. How this is done depends on the particular sensor model, you find find out what type of sensor you have here by reading our Temperature Sensors article, along with model-specific instructions in our Resetting your Squizify temperature sensor article.
Check if the sensors have taken a read. This is done by looking at the time and date below the temperature of the sensor. (These may automatically start reading or take up to 5 minutes to receive the first read)
Now all sensors have read place them into their designated units. (fridges, freezers, holding units) (Ensure you receive 2 reads from the sensor inside the units before mounting to ensure connection.)
You can do this by using the double sided tape on the back of the sensor or by using the zip ties provided.
We recommend you place the sensors away from the doors of the units and up high so they will not be disturbed
You can now follow the How to set up the sensors on the platform document to set the temperature alerts and name the sensors.
Useful resources
Sensor LEDs - What do they mean?
Updated on: 21/05/2025
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