Gateway LEDs

Squizify Gateways have three LEDs, these are:
Power (Red)
Data (Green)
Network (Blue)

Power Light

This light is used to indicate if the gateway is connected to a power source or running on battery.
Solid: A power source is connected.
Flashing: No power source is connected, the device is powered by its internal battery.

Data Light

The green Data light indicates when sensors are connected to the gateway, the status of this light will often vary though when everything is operating correctly it will typically remain solid then flash when sensors send data to the gateway.

Network Light

The Network light is the main LED to look at when experiencing gateway issues. Similarly to the Data light it will often vary and typically remain solid while connected either to your WiFi or mobile data for Cellular/4G models. It will flash when it uploads data to the Squizify platform.

Troubleshooting Indicators

No Power Light

The gateway is offline.
Plug in to power outlet
Ensure power outlet is switched on
Test alternate power outlet
Test alternate USB-C cable and USB-A wall adaptor
Reach out to Squizify Support for further assistance

Flashing Power Light

The gateway is powered by it's built-in battery.
Plug in to power outlet
Ensure power outlet is switched on
Test alternate power outlet
Test alternate USB-C cable and USB-A wall adaptor
Reach out to Squizify Support for further assistance

No Data Light

The gateway may not be receiving a signal from the sensors.
Ensure sensors are switched on
Restart the gateway
Reach out to Squizify Support for further assistance

No Network Light

The gateway may not be connected to an internet connection.

WiFi Gateways
Restart the gateway
Reconnect the gateway to WiFi
Reach out to Squizify Support for further assistance

Cellular/4G Gateways
Restart the gateway
Reach out to Squizify Support for further assistance

Updated on: 30/04/2024