If your printer is not feeding labels correctly or labels are getting stuck, follow the steps below to identify and resolve the issue.
1. Listen to the Feed Mechanism
Turn on the printer and try to feed a label. If you hear a humming sound but labels are not moving, the feed mechanism may not be engaging correctly. Contact support for further assistance.
2. Check Label Loading
Open the printer by pressing the latches on both sides. Ensure the labels are loaded and threaded correctly. See: Premium Printer and Standard Printer
3. Inspect the Platen Roller
Locate the platen roller inside the printer. It should be secured by grey clips on both sides. If a clip is missing, loose, or broken, the roller will not stay in place and should be replaced.
4. Clear Any Label Jams
If the clips are intact: gently unclip both sides and remove the platen roller. Carefully remove any labels or adhesive stuck inside the printer. Reinsert the platen roller securely, reload the labels, and close the cover.
5. Run a Test Feed
Press the Feed button until one label advances. If the label feeds and aligns correctly, the issue is resolved. If the problem continues, contact support for further assistance.